Users of Fixd Technologies Ltd (“Fixd”, “we”, “our”, and “us”) trust us when they come to our website or use our Services. This privacy statement is to further that trust by being transparent with our privacy practices regarding personal information (as defined below) that we collect, use, share and secure from: (i) visitors to https://www.tryfixd.com (the “Site”) and (ii) users who register to use our online, web-based platform (the “Services” and such users, the “Users”).

We are committed to protecting your privacy so we have taken our time to develop a Privacy Policy that covers how we collect, use, disclose and store your information. The collection and use of data is essential to our ability to provide our Services and to keep the Services safe. Please take a minute to familiarise yourself with this policy as it applies to all interactions you have with Fixd’s products and Services.

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1. The Information We Collect

We collect information, including personal data, in various ways when you use our Site and Services. As used in this statement, “Personal Data” means any information which, either alone or in combination with other information, identifies you as an individual, such as your name, postal address, and email address.

The Personal Data that we may collect includes:

• Contact details, such as name, postal address, telephone number, email address;
• Other Personal Data, such as date of birth.

We call Data other than Personal Data “Other Data”. We collect Other Data through a variety of sources. One of our sources for Other Data is cookies and other technologies that record Data about the use of our websites, websites that implement our Services, and the use of our Services generally. Other Data that we may collect include:

• Browser and device data, such as IP address, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons and the version of the Services you are using;
• Transaction data, such as purchases, purchase amount, date of purchase, and payment method;
• Cookie and tracking technology data, such as time spent on the Services, pages visited, language preferences, and other anonymous traffic data; and
• Company data, such as a company’s legal structure, product and service offerings, jurisdiction and company records.

2. How We Use and Disclose Your Information

In general, we use the information we collect primarily to provide, maintain, protect, and improve our current products and to develop new ones. This may include collection to:

• Identify you as a user in our Services;
• Improve our Services, Site and how we operate our business;
• Understand and enhance your experience using our Site, products and Services;
• To process a payment, communicate regarding a payment, and provide related customer service;
• To develop new products;
• Respond to your comments or questions and for our support team to provide service;
• Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
• Communicate with you about promotions, upcoming events and news about products and services offered by Fixd and for other marketing purposes of Fixd;
• Protect, investigate and deter against fraudulent, unauthorised or illegal activity.

Fixd does not sell or rent Personal Data to marketers or unaffiliated third parties. We share Your Personal Data with trusted third parties, including:

• To Our Service Providers. We share Data with service providers who help us provide the Services. Service providers help us with things like tenant referencing, website hosting, data analysis, information technology and related infrastructure, customer service and email delivery;
• To Our Users. We share Data with Users as necessary to provide the Services. For example, we share Data with Users about applications, tenancies and payments made by their customers through the Services;
• To Authorised Third Parties. We share data with parties directly authorised by a User to receive Data, such as when a User authorises a third party application provider to access the User’s Fixd account. The use of Data by an authorised third party is subject to the third party’s privacy policy.

3. Data Deletion

If you’d like to delete your account, you can do so by emailing us at [email protected]. Keep in mind that we may retain certain information in backup for a limited period of time or as required by law.

4. Lawful Basis

We only collect and process your personal data when there is a lawful basis to do so. The lawful basis we rely on in this respect includes:

• Contractual necessity: the processing is necessary to perform your Service contract;
• Legitimate interest: for example, i) a legitimate commercial interest to process certain of your personal data, e.g. for running our business and the purposes of certain forms of direct marketing and profiling; ii) to archive certain account information to facilitate you to re‐use your account in the future; or iii) if there is a legitimate interest from business or security perspective, e.g. to prevent fraud or abuse of our Services, or for purpose of network and information security;
• Consent: where you gave us explicit consent to process the data concerned.

If you have given your consent to the processing, you have the right to withdraw your consent at any time, by contacting us at [email protected]. We will discontinue the processing of your information upon receipt of your withdrawal. However, any processing performed prior to your withdrawal remains a legitimate processing based on a valid consent at the time. We will not be under the obligation to reverse the processing.

5. Changes to This Privacy Policy

As Fixd continues to develop, we may decide to revise this privacy policy from time to time. The most current version will govern our use of your information and will always be at https://www.tryfixd.com/legal/privacy, and older versions are available upon request. If we make changes that we think will substantially alter your rights, we will notify you by posting a notice on our website. You agree to accept any changes or revisions to this privacy policy by continuing to use Fixd.

6. Contact Us

We’d love to hear your questions, concerns and feedback about this privacy policy. If you have suggestions for us, let us know at [email protected].